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Google Multi Factor Authentication

This article explains how to set up and use Google Authenticator for multi-factor authentication (MFA) on your AutoPlay account.

AutoPlay supports an extra layer of login security using Google Authenticator. Any AutoPlay dealership can have this enabled. If you're interested, contact your Customer Experience Manager or Dealer Performance Manager.

Download: Enabling_Google_Authenticator.pdf for the full walkthrough, including login steps and basic troubleshooting.

Note
MFA is set at account level. You cannot enable it for individual users only.

Authentication setting in My Company showing Google Multi Factor Authentication

Setting up Google Authenticator

  1. Download Google Authenticator from your device's app store.

Google Authenticator app in a mobile app store

  1. Open the app and tap the + option in the bottom right.

Add account option in Google Authenticator

  1. Choose to scan a QR code or enter a setup key. Both options appear the first time you log in to AutoPlay after MFA is enabled on your account.
  2. Name the entry clearly so you can identify it as your AutoPlay account.

Logging in to AutoPlay

  1. The first time you log in after MFA is enabled, AutoPlay shows a QR code and a setup code. Scan the QR code with Google Authenticator, or enter the setup code manually.

QR code and setup key shown on first login after MFA is enabled

  1. Click Login. AutoPlay then asks for your two-factor authentication code.
  2. Open Google Authenticator, find the entry you created for AutoPlay, and enter the current code. Codes refresh every 30 seconds.
  3. Click Login again.

Two factor authentication code entry screenSuccessful login after entering the two factor authentication code